Delivery and Returns


This policy was last updated Sept 2021.


Where we deliver


We deliver primarily throughout the United Kingdom and Europe. If you are outside of the EU please contact us first before placing your order.


Delivery services


Orders placed before 2pm Monday - Friday (UK Time), except public holidays and weekends, are dispatched the same day. Subject to your payment being processed and stock availability.


Orders placed after 2pm during the weekdays or at weekends will be processed and dispatched the next following working day. Please note - Friday orders will not be processed until Monday.


Deliveries of parcels and pallets are normally sent via 48 hours courier service (mainland,UK 9am - 5pm). In the unlikely event if you do not receive your orders within the time frame set please get in touch with us immediately.


For orders made outside of UK, delivery times vary from country to country.


Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery.


You may, when placing your order online, specify a different delivery address to your invoice address if that is more convenient for you.


Orders weighing under 30kgs are sent by parcel service.


Larger orders will be palletised due to size and weight such as ordering tables, receptions, pedicure spa chairs, Palletised items will be clearly labelled on the delivery tab of each product description.


All delivery time frames are approximate and subject to availability. The precise timing of a delivery cannot be specified.

  We ship our products to UK, US, EUROPE


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*may vary from country to country 

Returns procedure


We hope you are satisfied with the products you have purchased but we also know that, for one reason or another, there may be time when you need to exchange or return something you have brought.  


If you change your mind we accept returns as long as the following conditions are met:


1. You contact us within 14 days starting with the day after the delivery date along with your proof of purchase.


2. Unwanted products must be returned in its original packaging, be in as new condition and not used.


3. It is your responsibility to ensure that your return items are in appropriate protective packaging.


4. Products given free as part of a promotion offer can not be exchanged or refunded unless the full offer is returned.


If you have received a damaged or faulty product from us you can return it for a repair, replacement or refund. Simply, contact us and we will advise you accordingly. Faulty products returned for testing may take up to 28 days.


If the fault with your product occurs within its guarantee period of normally 12 months from delivery, we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.


Personalised products, polishes, gel and liquid substances


We regret that we are unable to offer an exchanged or refund on personalised, perishable goods or liquid substances for hygiene and safety reasons unless they are faulty. This including but is not limited to nail polishes, gels, acetone, alcohol, lotions and foot spas and equipment. 


After-sale repair service


Products such as nail file machine head pieces in need of service after many usages may be given into one of our branches for repair. Please allow 5-10 working days for basic repair.


Please note - our policy to replace faulty or refund faulty products does not apply to faults or damages caused by accident, neglect, misuse or normal wear and tear. We recommend you keep your order number and details of purchase in case of any queries.

To return your product, you should mail your product to:

ENS Nails Supply

273, 41 Millharbour 

Isle of Dogs

E14 9NH

Phone: 08008611798


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.